Special Assistance
Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, infants and persons with illness or other people requiring special assistance is subject to prior arrangement and limitation with the Airline and the reasonable discretion of the Airline.
Passengers with disabilities who have advised the Airline of any special requirements they may have at the time of ticketing, and have been accepted by the Airline shall not subsequently be refused carriage on the basis of such disability or special requirements, but our regulations or government regulations may apply to the transport of such Passengers.
Special assistance Passengers may not be seated near an Emergency Exit.
To ensure acceptance of such at the airport, a facility is offered whereby this may be pre-booked as a Special Service Request through your travel agent or through the Airlink Reservations Support Desk on Tel +27 11 451 7300 (select option 1) or specialassistance@flyairlink.com
Please ensure approval no later than 72 hours prior to departure.
How to arrange assistance
Contact the airline: Reach out to your specific airline well in advance of your travel date. Airlink requires a minimum of 72 hours notice for most special assistance requests.
Provide details: Clearly explain the type of assistance you require, such as wheelchair assistance (WCHR, WCHS, or WCHC), or other needs.
Confirm details: Ensure the airline confirms your request. Assistance is subject to availability, so booking in advance is crucial.
What to expect on the day
Arrive early: Plan to arrive at the airport at least two hours before your scheduled departure.
Check-in: Inform airport staff at the reservation or check-in desk about your assistance needs. They will help you with the check-in and boarding formalities.
Boarding: Airport staff will guide you through security and to the gate and help you board the aircraft.
During the flight: You can request assistance from the cabin crew during your flight.